Frequently Asked Questions

We chose Lemon Squeezy as our payment platform to offer maximum simplicity for both us and our customers:

• Simplified global billing: Lemon Squeezy automatically handles electronic invoicing compliant with tax regulations in every country, including European VAT, GST and local taxes.
• Simple payment management for users: users receive compliant invoices, can manage their own payment methods and have a dedicated portal for transaction history.
• Merchant of Record: Lemon Squeezy acts as the official reseller, relieving us of the complexity of international tax compliance.
• Multiple payment methods: credit card, PayPal and other local methods supported automatically.

We accept credit and debit cards (Visa, Mastercard, American Express), PayPal and other local payment methods managed through the Lemon Squeezy platform. All payments are processed securely with SSL encryption.

We offer three billing cycles to suit different needs:

• Weekly: ideal for testing or temporary use.
• Monthly: the most flexible plan, with no long-term commitment.
• Annual: the best value for money with significant savings compared to monthly.

During the purchase process, you will find a dedicated field to enter the promotional code. The system will automatically verify the validity of the code and apply the discount to the total. You can also redeem vouchers directly from your dashboard in the dedicated section.

Firebase is Google's cloud platform and was chosen to guarantee the highest level of security and reliability:

• Server-side security: Firebase security rules protect license data with authentication and granular permissions at the database level.
• Google infrastructure: data is hosted on Google servers with encryption, automatic backups and guaranteed availability.
• Advanced authentication: support for secure login with email, Google and other identity providers.
• Scalability: the platform scales automatically based on the number of users without service interruptions.

Our license system is based on a per-device model:

• Each purchased license can be assigned to a single device (Windows, Android or Chrome).
• You can assign and unassign licenses from devices directly from your dashboard.
• Licenses have different levels (Free, Pro, Platinum, Enterprise) with increasing features.
• The license status is always visible: active, unassigned, cancelled or expired.

Yes, you can change your license level at any time from the dashboard:

• Upgrade: upgrading to a higher level is immediate. Only the proportional difference for the remaining period will be charged.
• Downgrade: downgrading to a lower level will be scheduled at the end of the current billing period, without losing current features until expiry.

Before confirming, the system will show you a preview of the expected cost or savings.

From the "Devices" section of your dashboard you can:

• View all active devices with status and last access.
• Activate new devices using the device code provided by the application.
• Generate, revoke or regenerate API keys for each device.
• Assign or unassign licenses to devices.

You can request a refund directly from your dashboard:

• Go to the subscriptions or refunds section.
• Select the invoice for which you want the refund.
• Indicate whether you want a full or partial refund and specify the reason for the request.
• Our team will review the request and respond as soon as possible.

Once the request has been submitted, the process follows these stages:

• Pending: the request has been received and is in the queue for review.
• Approved: the refund has been approved by our team.
• Completed: the refund has been processed through Lemon Squeezy and the amount will be returned to the original payment method within 5-10 business days.

You can monitor the status of your request at any time from the dashboard.

Yes, at the time of the request you can specify whether you want a full or partial refund. Our team will evaluate the request and may approve the requested amount or propose a different amount with an explanatory note visible in your dashboard.

Subscriptions renew automatically at the end of the chosen billing period (weekly, monthly or annual). You will receive a notification in the dashboard 7 days before renewal. The amount will be charged to the registered payment method.

You can cancel your subscription at any time from the "Subscriptions" section of the dashboard. Cancellation will take effect at the end of the current billing period: you will continue to use the service until the already paid expiry date, after which the license will be deactivated.

Yes, if you have cancelled a subscription but the billing period has not yet expired, you can reactivate it from the dashboard. Reactivation will restore automatic renewal and the license will continue without interruption.

You can open a support ticket directly from the dashboard or from the Contact Us page:

• Select the issue category (bug, configuration, setup, training, general question).
• Set the priority (low, medium, high, urgent).
• Describe the problem in detail.
• Our team will respond directly in the integrated messaging system within the ticket.

A ticket goes through the following statuses:

• Open: the ticket has been created and is waiting to be taken over.
• In progress: the team is working on the resolution.
• Waiting for reply: the team needs additional information from you.
• Resolved: the issue has been resolved.
• Closed: the ticket has been definitively closed.

At the end, you will be able to rate the support received with a score from 1 to 5 stars.

Credits are an internal currency you can use for additional services on the platform. You can purchase credit packages from the dashboard, often with included bonuses. In the "Credits" section you will find the current balance, transaction history (purchases, usage, refunds, bonuses) and spending statistics.

Yes, you can request a free demo license directly from your dashboard or from the Request Demo page. The demo license will allow you to try all the product features for a limited period with no commitment.

You can request the deletion of your account from the dashboard settings. Once confirmed, the deletion will be scheduled and completed within the expected timeframe. Before permanent deletion, make sure you have downloaded any data or invoices you need.