Frequently Asked Questions
Find answers to the most common questions about payments, licenses, refunds and technical support.
Are Label Creator and the Chrome plugin free?
Yes. The new versions are complete proprietary freeware, with no account, activation, trial or paid plan. The plugin requires Label Creator for Windows to be running and configured. Previous versions are retired and migration is mandatory.
SiltaFlow is distributed through Google Play. Odoo addons are downloadable from this website. Label Creator and the Chrome plugin remain proprietary freeware.
Payments and Billing
Plans, prices and any free trials will be displayed in the app according to the offers available on Google Play. SiltaFlow Pro subscriptions are purchased and managed through Google Play. Restore purchases in the app and manage renewal, cancellation and refund requests through Google Play, without affecting statutory rights.
Plans, prices and any free trials will be displayed in the app according to the offers available on Google Play. SiltaFlow Pro subscriptions are purchased and managed through Google Play. Restore purchases in the app and manage renewal, cancellation and refund requests through Google Play, without affecting statutory rights.
Plans, prices and any free trials will be displayed in the app according to the offers available on Google Play. SiltaFlow Pro subscriptions are purchased and managed through Google Play. Restore purchases in the app and manage renewal, cancellation and refund requests through Google Play, without affecting statutory rights.
Plans, prices and any free trials will be displayed in the app according to the offers available on Google Play. SiltaFlow Pro subscriptions are purchased and managed through Google Play. Restore purchases in the app and manage renewal, cancellation and refund requests through Google Play, without affecting statutory rights.
Licenses and Security
SiltaFlow Pro subscriptions are purchased and managed through Google Play. Restore purchases in the app and manage renewal, cancellation and refund requests through Google Play, without affecting statutory rights.
SiltaFlow Pro subscriptions are purchased and managed through Google Play. Restore purchases in the app and manage renewal, cancellation and refund requests through Google Play, without affecting statutory rights.
SiltaFlow Pro subscriptions are purchased and managed through Google Play. Restore purchases in the app and manage renewal, cancellation and refund requests through Google Play, without affecting statutory rights.
SiltaFlow Pro subscriptions are purchased and managed through Google Play. Restore purchases in the app and manage renewal, cancellation and refund requests through Google Play, without affecting statutory rights.
Refunds
For refunds and payments, consult Google Play subscription management and support. Mandatory consumer rights continue to apply.
For refunds and payments, consult Google Play subscription management and support. Mandatory consumer rights continue to apply.
For refunds and payments, consult Google Play subscription management and support. Mandatory consumer rights continue to apply.
Renewals and Subscriptions
SiltaFlow Pro subscriptions are purchased and managed through Google Play. Restore purchases in the app and manage renewal, cancellation and refund requests through Google Play, without affecting statutory rights.
SiltaFlow Pro subscriptions are purchased and managed through Google Play. Restore purchases in the app and manage renewal, cancellation and refund requests through Google Play, without affecting statutory rights.
SiltaFlow Pro subscriptions are purchased and managed through Google Play. Restore purchases in the app and manage renewal, cancellation and refund requests through Google Play, without affecting statutory rights.
Assistance and Support
You can open a support ticket directly from the dashboard or from the Contact Us page:
- Select the issue category (bug, configuration, setup, training, general question).
- Set the priority (low, medium, high, urgent).
- Describe the problem in detail.
- Our team will respond directly in the integrated messaging system within the ticket.
A ticket goes through the following statuses:
- Open: the ticket has been created and is waiting to be taken over.
- In progress: the team is working on the resolution.
- Waiting for reply: the team needs additional information from you.
- Resolved: the issue has been resolved.
- Closed: the ticket has been definitively closed.
At the end, you will be able to rate the support received with a score from 1 to 5 stars.
Google Play subscription
AI features require an external provider configured by you. Any usage fees are billed by that provider; SiltaFlow does not sell AI credits.
Yes, you can request a free demo license directly from your dashboard or from the page. The demo license will allow you to try all the product features for a limited period with no commitment.
You can request the deletion of your account from the dashboard settings. Once confirmed, the deletion will be scheduled and completed within the expected timeframe. Before permanent deletion, make sure you have downloaded any data or invoices you need.